Refund policy

Exchange Policy

We want you to love what you ordered. If something is not right, here is exactly how it works.

7-day exchange window

You can request an exchange within 7 days of delivery. We do not give money back on delivered orders. Instead we send you a different piece of the same value, or you can put that value towards a costlier piece and pay the difference.

To be accepted, the item must be:

unused and unworn, with no scratches or signs of wear
in its original packaging, with all tags and the invoice
complete — nothing missing from a set

Who pays the courier

Exchange courier charges are paid by the customer — both for sending the item back to us and for delivering the new piece to you. We will tell you the exact amount before you ship anything. (Exception: if the item reached you damaged, faulty or wrong, we pay both ways — see below.)

How to start an exchange

WhatsApp +91 95304 67727 — this is the fastest way to reach us, or email sonipraveen700@gmail.com, with your order number and a photo of the item. We will confirm the exchange and tell you where to send it.

Damaged, faulty or wrong item

If your order arrives damaged, faulty, or is not what you ordered, tell us within 48 hours of delivery with photos of the item and the packaging. We will replace it free of charge — you pay no courier charge in these cases.

Cancellations

You can cancel free of charge any time before your order is dispatched — just WhatsApp or email us, and anything you have paid comes straight back. Once an order has been dispatched it cannot be cancelled, but you can still use the 7-day exchange window.

When money does come back

We do not refund delivered orders. Money is returned only when we could not deliver what you paid for:

you cancelled before dispatch
we cancelled the order — out of stock, a PIN code we cannot serve, or a pricing error
the shipment was lost in transit and we cannot re-ship

In those cases the money goes back to your original payment method, usually within 5–7 business days.

What we cannot accept

Exchange requests made more than 7 days after delivery
Items that have been worn, damaged after delivery, altered or resized
Items sent back without their original packaging, tags or invoice
Items bought in a clearance or final-sale promotion, where stated on the product page
Free gift items received as part of an offer

A note on our jewellery

Our pieces are 18K gold-tone plated on hypoallergenic stainless steel. That is the colour of 18K gold — the piece is not gold, contains no gold, and is never sold as gold. Slight variation in tone between the photo and the piece you receive is normal and is not a defect. Plating is a surface finish — wear and tear from perfume, water, sweat or rough handling is not covered.